Package Purchase Policy
Last Updated: [Date]
This Package Purchase Policy explains the terms applicable to the purchase and use of paid matchmaking packages offered by RISHTEY HUB.
By purchasing a RISHTEY HUB package, you confirm that you have read and accepted this policy along with our Terms of Service and Privacy Policy.
1. Package Purchase
RISHTEY HUB may offer different matchmaking packages designed to provide varying levels of matchmaking assistance and support.
Before making a purchase, customers should carefully review:
- Package price
- Services included
- Package duration
- Number or type of matchmaking assistance included
- Any applicable conditions or limitations
A package becomes active after successful payment confirmation, subject to verification where applicable.
2. Payment
Payments must be made through the payment methods made available by RISHTEY HUB.
Once payment is successfully completed, the customer may receive a payment confirmation or receipt.
RISHTEY HUB is not responsible for delays caused by banks, payment gateways or other third-party payment providers.
If a payment is deducted but the package is not activated, the customer should contact RISHTEY HUB with the relevant transaction details.
3. Package Activation
The package may be activated after:
1. Successful payment confirmation;
2. Submission of required profile information;
3. Completion of any necessary verification or onboarding process.
RISHTEY HUB may contact the customer after purchase to collect information required to provide matchmaking services.
4. Package Duration
Each package may have a specific validity period mentioned at the time of purchase.
The package period begins from the activation date unless otherwise stated.
Unused services, match suggestions or support during the package period may expire when the package expires.
5. What the Package Provides
Depending on the package purchased, RISHTEY HUB may provide services such as:
- Profile registration assistance
- Understanding customer preferences
- Match search assistance
- Suitable match suggestions
- Personalized matchmaking support
- Family coordination assistance where appropriate
- Communication guidance
- Follow-up support
The exact services available will depend on the package purchased.
6. No Guaranteed Match
Purchase of a package does not guarantee:
- A specific number of suitable matches
- A match within a specific number of days
- Acceptance by another individual or family
- Engagement
- Marriage
- Compatibility
- A particular outcome
RISHTEY HUB may aim to help customers find a suitable rishta within 3 months, InshaAllah, but this is a service objective and not a guaranteed result.
7. Customer Responsibilities
After purchasing a package, customers are expected to:
- Provide accurate information
- Complete their profile honestly
- Provide reasonable cooperation during the matchmaking process
- Respond to relevant communication in a timely manner
- Inform RISHTEY HUB if important personal information changes
- Treat prospective matches and families respectfully
RISHTEY HUB may be unable to provide effective matchmaking assistance if the customer does not provide sufficient or accurate information.
8. Profile Changes
Customers may request reasonable changes to their profile information during the package period.
RISHTEY HUB may request confirmation or supporting information before making certain changes.
Information that materially changes the customer's matchmaking requirements may affect the available match suggestions.
9. Refund and Cancellation Policy
Package purchases are generally intended for matchmaking services that involve personalized assistance and work performed specifically for the customer.
Therefore, refunds are not automatically guaranteed once matchmaking services have commenced.
Where a refund is permitted, the applicable refund amount and conditions will depend on:
- The package purchased
- Whether the service has started
- The amount of service already provided
- The reason for cancellation
- Any applicable legal requirements
Any approved refund will normally be processed through the original payment method or another suitable method determined by RISHTEY HUB.
10. Failed or Duplicate Payments
If a payment is unsuccessful but the amount has been deducted from your bank account, please contact RISHTEY HUB with the transaction details.
If the same package is accidentally purchased more than once, please contact us promptly so that we can review the transaction.
Any refund for duplicate or failed transactions will be handled after verification.
11. Package Upgrade
Where available, customers may request an upgrade to a higher package.
If an upgrade option is offered, the additional amount payable will be communicated before the upgrade is processed.
Previously purchased services may not automatically restart or extend the package validity unless specifically confirmed by RISHTEY HUB.
12. Package Transfer
Packages are generally personal and cannot be transferred to another individual without prior approval from RISHTEY HUB.
A package purchased for one person's matchmaking requirements should not be resold, transferred or shared with another person.
13. Misuse of Services
RISHTEY HUB may suspend or terminate package services without refund where a customer:
- Provides knowingly false information
- Creates a fraudulent profile
- Harasses or threatens another person
- Misuses contact information
- Requests money from prospective matches through fraudulent means
- Uses the service for purposes unrelated to genuine matchmaking
- Violates the Terms of Service
Any action will be taken subject to applicable law.
14. Privacy and Personal Information
Information collected during the package registration and matchmaking process will be handled according to the RISHTEY HUB Privacy Policy.
Customers should provide only information that is necessary and appropriate for matchmaking.
Do not provide passwords, OTPs, PINs or unnecessary financial credentials to RISHTEY HUB or prospective matches.
15. Match Verification and User Responsibility
RISHTEY HUB may assist in identifying potentially suitable profiles, but customers remain responsible for independently verifying information before making important decisions.
Customers should take appropriate precautions before:
- Sharing sensitive information
- Meeting a prospective match
- Making financial transactions
- Proceeding with engagement
- Proceeding with marriage
16. Changes to Packages
RISHTEY HUB may modify package prices, features, availability or terms from time to time.
Any changes will generally apply to new purchases and will not automatically alter a package that has already been purchased, unless required by law or otherwise agreed.
17. Service Interruptions
Occasional delays may occur because of technical issues, holidays, communication problems, availability of suitable profiles or circumstances beyond RISHTEY HUB's reasonable control.
Such delays do not automatically entitle the customer to a refund.
18. Customer Support
For questions regarding a package, payment, activation, cancellation or refund, please contact:
RISHTEY HUB
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]
Please keep your payment receipt or transaction reference available when contacting us regarding a payment-related issue.
19. Acceptance of Policy
By purchasing a RISHTEY HUB package, you acknowledge that:
- You have reviewed the package details;
- You understand the services included;
- You understand that matchmaking outcomes cannot be guaranteed;
- You understand the cancellation and refund conditions;
- You agree to comply with the RISHTEY HUB Terms of Service and Privacy Policy.
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RISHTEY HUB ❤️
Where Hearts Find Their Perfect Match
Connecting families, creating meaningful beginnings, InshaAllah.